Please read the following. It may be updated from time to time so ensure you are up to date with the most recent version when using this website.

 

PAYMENT

25% non refundable booking fee is required to secure your slot for a commission. The remaining outstanding balance must be paid on completion of the artwork before being posted. Invoices will be emailed.

Payment can be by bank transfer or cash only. I am sorry I cannot accept cheques or international payments.

I hope my customers are 100% satisfied with the finished portrait. A copy of the finished piece will be emailed for approval before posting. If not entirely happy minor adjustments can be made where possible within reason. However if this is still not satisfactory the outstanding balance will not need to be paid, however the portrait will be retained by the artist and not dispatched to the client. 

Reference photographs provided that are not clear and have less detail will result in a drawing that has less detail than some of my previous work as displayed on my website and social media.

 

​WAIT TIMES

My commission book operates on a first come first served basis to keep it fair for everyone. Approximate wait times will be advised before starting the commission and an estimated completion date. Updates will be given via email on progress of the portrait and on dispatch of the finished piece.

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DELIVERY

 Unfortunately due to new rules and regulations I am currently only able to sell items or commissions to mainland UK, this therefore excludes Northern Ireland and Europe, including Ireland. I am sorry I do not dispatch internationally either.

Mainland UK Delivery is by Royal mail 48 hour tracked for mounted but unframed commission pieces and prints. 

Tracking information can be provided on request and is considered proof of delivery.

Framed originals or prints will be sent by courier. Postage prices vary with the size and weight of the piece and will be advised of before purchase.

Cards, gifts and homewares  will be posted by standard second class  Royal mail delivery. 

I package my pieces very carefully but in the rare occurrence that a piece is damaged please email me within 24 hours of receipt of the piece, including in the email photographs and a description of the damage. 

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RETURNS

I hope that every customer is completely satisfied and delighted with their purchase and do my best to ensure this before posting completed artwork. Images of products and artwork on my website are as close as to the original item as possible though colours may vary slightly.  Returns are only accepted if the article is damaged in transit. If this occurs please email me immediately with photographs of the damage , date  and time of delivery. It is the client’s responsibility to pay return postage fees.

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REFUNDS

Refunds are at the discretion of Linda Nelson Animal Art and are only issued if an item or artwork is damaged in transit. In this case please email me immediately on receipt of the damaged item including date and time of delivery and photographs of the damage. 

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COPYRIGHT

The artist Linda Nelson retains all rights to artwork produced, including sold & commissioned original pieces. I retain the right to use images of artwork I have created on my website, social media and other advertising means unless expressly requested not to by the customer in writing before commencement of the portrait. Portraits that are a gift can be requested not be displayed online until after being gifted to the receiver so long as this is made clear before commencement of the portrait.

I also retain the right to reproduce any artwork I have created.

The client may not reproduce or sell the artwork or copies of it in any way.

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PRIVACY POLICY

Privacy is taken very seriously. Information gathered includes client name, address, email address, animal name & breed, photographs.

Information gathered is used only for communication purposes and to send invoices, for delivery and fulfilling of orders and for tax and accounting purposes.

Information provided will not be shared, sold or leased to third parties. Disclosure of personal information would only occur if required to by law or because of breach of the terms and conditions laid out on this website

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COOKIE POLICY

Cookies gather information about client preferences on a website in order to give the user a better experience. Continued use of this website implies your consent.

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SECURITY

Reasonable efforts are made to protect personal information gathered from unauthorised access or misuse. As the internet itself is not completely secure I cannot guarantee data exchange of personal information is completely secure either. By agreeing to this you accept that it is not my responsibility should information you have provided me with be intercepted or misused without my knowledge or permission.